Frequently Asked Questions

Getting Started

 
 

How do I register to use the site?

 You must register with the site before purchasing or completing courses.

  1. In the top navigation, click Register.
  2. Fill out all required information on the registration form.
  3. Please do not re-register if you have done so previously.
  4. Save your email address and password you used for future reference.
NOTE: For the 2015 Instructor Updates, you must be registered with the AHA Instructor Network and aligned with an AHA Training Center for at least one discipline in order to access the Updates.

 

Where do I access my course information?

The My eLearning page is visible to all signed-in students. From this page, you can do the following:

  • Start a course or access a previously started course
  • See your active & completed courses
  • Apply for applicable CME/CE credit
  • Print course completion certificates
  • Print receipts
  • Edit account information

 

Course Navigation

 

How do I start a new course?

In order to begin a new course, follow these steps:

  1. Log in to the site
  2. Select My eLearning
  3. Click the course name in the Active Courses section
  4. The course name is a hyperlink that will take you into the course

 

Where do I begin in a course?

On the course home page always start with the first exercise. You will receive instructions on what you need to do to complete the course. Once you finish an exercise, return to the Course Home page and move to the exercise you wish to complete on the list.

 

What is a required exercise?

Courses are comprised of modules that include exercises to reinforce and check that students understand the information. We refer to these as required exercises. Required exercises are mandatory and require 100% accuracy to complete the course. 

 

How do I move through the exercises?

Course pages feature arrows to use for navigation. Click the arrows to proceed to the next page in the course.

 

Do I need to save my completed exercises?

No, once you complete an exercise it is automatically saved and appears with a "Review" on the course home page, with a checkmark to the left of the exercise title. Your work in an exercise, however, will not be saved if you log out before you finish that exercise.

 

Can I take a break while working in a course?

Yes. You can enter and exit a course as often as necessary. If you are not active in the course for 30 minutes, your user session will time out. When this happens, you will see a message that your session expired. Simply log in again and return to the course. You will see all of your completed exercises have been saved.

For courses that require an online test, the test must be completed in a single session with no breaks.

 

How do I show I completed an online course?

After successfully completing the online course you will receive a Certificate of Completion.

  1. Log in to the site
  2. Select My eLearning
  3. Go to the Certificates section
  4. In the Completion Certificates column, click the mail icon to email your certificate or click the download icon to download your certificate and print

 

Sharing Courses

 

How do course keys work on eLearning.heart.org?

When you purchase multiple courses, you can share a course with others from your My eLearning section. They are then sent a link, which they click to activate and begin the course you shared with them.

 

How do I send courses to other people?

In order to share a new course, follow these steps:

  1. Login and go to your My eLearning section
  2. Click ‘Share’ next to the course you would like to send to someone
  3. Fill in the name and email address of that person
  4. They will receive an email with a link to the course and instructions on how to activate it, as well as your name and email address

 

How can I see who I have shared courses with in the past?

In order to view your shared courses record, follow these steps:

  1. Login and go the My eLearning section of your account
  2. Go to the ‘Share Courses’ section
  3. Click ‘Summary’ next to the course to see a list of the people you have shared that course with

 

Course Completion Certificates

 

How do I show I completed the online course?

After successfully completing the online course you will receive a Certificate of Completion.

  1. Log in to the site
  2. Select My eLearning
  3. Go to the Certificates section
  4. In the Completion Certificates column, click the mail icon to email your certificate or click the download icon to download your certificate and print

 

Can I reprint my certificate?

Yes.

  1. Log in to the site
  2. Select My eLearning
  3. Go to the Certificates section
  4. In the Completion Certificates column, click the download icon to download your certificate and print

 

I think I passed the course, but I cannot access or print my certificate

Most likely, one of your required exercises has not been completed.

  1. Log in to the site
  2. Select  My eLearning
  3. In the Active Courses section, select the course in question
  4. Scroll down the course home page and make sure that all of the required modules have been completed
  5. After you verify that all of your required exercises, including the evaluation, are complete, click the Course Homepage link
  6. Your certificate should now be available in the Certificates tab

 

How do I see the date I completed a course?

The date you completed your course is displayed in your Completed Courses.

  1. Log in to the site
  2. Select My eLearning
  3. In the Completed Courses section you will see the date you completed the course

 

I work for a tax-exempt organization. How do we apply for a sales tax refund? 

If you are a tax-exempt organization from Connecticut, South Dakota, Texas, or Washington, please place your order online and email your order number, name, email and tax exempt certificate to ECC.Finance.eLearn@heart.org and we will credit your credit card for the sales tax. Otherwise, all Connecticut, South Dakota, Texas, and Washington orders placed online will be charged the applicable sales tax.

 

Why is the name on my Course Completion Certificate incorrect? 

The name on your account when you register on the site is the name which will appear on your Course Completion Certificate.

 

Can two people share an account? 

No. Your account is unique to your email address and only one person’s name can be listed on any account.

 

Technical Support

We recommend using the following settings to maximize your eLearning experience. In addition, student and administrator hardware should meet the following recommended requirements:

Computing Hardware

Intel Core 2 Duo Processor or equivalent

Operating Systems

Windows 7 or newer, Mac OS 10.7 or newer, iOS and Android

Internet Connection

Broadband - DSL, Cable Modem, Fiber, Wireless

Web Browsers

The latest versions of Chrome (recommended), Firefox, Internet Explorer, Edge, and Safari

Additional Software or Plugins

Adobe Acrobat Flash (only for older courses); Adobe Acrobat Reader